We Are Open
The surgery is open Monday to Friday from 8am to 6:30pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111.
Requests via eConsult for non-urgent problems can be made between 8am – 6:30pm, Monday to Friday . The practice will respond within 2 working days .Due to COVID we are operating what is known as total triage, this is a virtual appointment. Your GP or nurse will review your problem and will then, depending on your needs offer you advice via text, offer you a telephone call, offer you a video call, ask to see you in person (face to face) or navigate you to other services
If you need to order a repeat prescription please use the App on your smart phone, order via the website or post your request into the box outside the surgery door.
Please only attend the surgery if we ask you to. It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.
In line with social distancing rules the surgery must limit the number of patients in the waiting room. To gain entry to the practice please press the Intercom buzzer , located to the right hand side of the front door, and you will be able to speak to the reception desk team.
We do not accept requests for medication via eConsult.
Please do not attach personal or sensitive photographs to your eConsult forms. Should the doctor require any additional information or a photograph of your problem, they will contact you directly and discuss this with you.
Our eConsult service is available from 12:01am Monday to Friday 18:30pm.
It is not available to use on Saturdays and Sundays.
For urgent matters after 18:30pm on a Friday patient's are advised to contact 111.
We are continuing to operate controlled access to the surgery via our Intercom. : this is to protect patients and staff at this difficult time. All routine face to face appointments have been cancelled in line with Public Health guidance with regard to the corona virus situation.
Please be reminded that you should NOT be coming down to the surgery unless you have been invited by a clinician. If you need help with a health concern, please contact us via phone or by completing an online form on the website (eConsult).
A clinical member of staff may call you back to to provide an assessment over the phone and if required they will arrange a video or face to face appointment for you.
If you are arriving for a pre arranged appointment, please do not arrive early, as we will have to ask you to wait outside until your appointment time. This is to reduce the number of people in the waiting areas and to help minimise risk.
URGENT PATIENT COMMUNICATION
WEARING A FACE COVERING
WHEN ENTERING THE PRACTICE
The government recommendation from 15th June 2020 is that all visitors to the practice are strongly urged that when attending practice premises that they should be asked to wear a face covering. This does not need to be a clinical grade mask but could be a scarf or bandana. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably.
Please wash your hands before putting your face covering on and when removing it. It is important that you don’t touch your face covering when wearing it, as this could result in hand to mask transmission of the virus.
The practice will not be able to provide you with a mask or face covering but we will try to remind you of the need to do so when making an appointment.
Please sanitise your hands when entering the building. The sanitiser is located just inside the front door and units are dotted around the building.
Thank you for your co-operation in helping us to keep you safe
Guidance to keep you safe when attending your vaccination appointment
While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due.
Travelling to and from your appointment
When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.uk and search ‘staying safe outside your home’.
When attending your appointment
When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:
- social distancing measures will be observed;
- we may have asked you to attend your appointment at a clinic that is not at your usual venue;
- the appointment may take longer than usual.
- If you are identified as clinically extremely vulnerable and have been shielding, please contact your GP practice for the latest advice on what to do.
- You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.
- Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.
Extended Access Appointments- please speak to our reception team re covid-19 restrictions to this service.
We can offer appointments at Bath Street Health & Wellbeing Centre, Legh Street, Warrington, WA1 1UG
If we are not able to accommodate your appointment request here at Culcheth Medical Centre, we can often offer you an appointment between 17.45 - 20.30 on week day evenings and also at the weekends; 8.00 - 16.00 on a Saturday and 8.00 - 14.00 on a Sunday.
Please note, the surgery staff are now able to access the Bath Street appointment system remotely and make you an appointment, however we are unable to cancel them.
Should you need to do this you would need to telephone 01925 843853
About Culcheth Medical Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
New Patients can register by using the NHS APP.
The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services.
The NHS App is free to download from the App Store and Google Play.
(Site updated 14/09/2020)