Ordering Prescriptions - 2.9.2020
Changes in how you request your repeat prescriptions
Please note over the next month we are phasing out using our generic email address for patients to order repeat prescriptions and we will no longer accept requests over the telephone. In its place we will be using our Systm One online access facility, this is because it is safer, more auditable and allows patient to see exactly when their medication is due to be ordered. When you log on to Systm One online and submit your request, it directly goes into your medical records and makes the processing the requests much more streamline for our staff & GP’s.
To access Systm One online you will need to contact the surgery and ask for a username & Password .
If you have previously registered for Systm One online and forgotten your password, please click on the I’ve forgotten my password link.
You will still be able to post your prescription request into the post box on the outside wall of the surgery should you prefer not to use the Online option.
Please remember - your prescription will be ready after 48 hours (2 working days) from the practice, but please also allow the pharmacy 2 days to process your prescription if you have signed up for electronic prescribing. Thank you.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
All calls to the practice are recorded for training and education purposes.