HOW YOU ACCESS THE PRACTICE 

September 2022

Because of the  Coronavirus Pandemic, the way you access the Practic changed. We have safely resumed as many of our services as possible, but covid 19 is still around and in some areas cases are rising so we would ask you not to attend surgery unless its essential. If you do need to attend surgery please consider wearing a face covering to protect other patients in the waiting room. This is not mandatory, but a polite request.

We would ask you to continue to telephone the surgery if you wish to arrange a telephone review or face to face appointment.  You can also contact us via  eConsult, however these are closely monitored and temporarily suspended when we are at capacity.

Our Reception Team are trained in Care Navigation so will need to ask for a brief description of your problem to signpost you to the most appropriate person.The doctors ask our staff to do this.

If you arrange a telephone consultation, your Clinician will review your problem and will then, depending on your needs:-

• Offer you advice via text

• Offer a video call

• Ask to see you in person (face to face) or

• Navigate you to other services such as Pharmacy, Walk in Centre, Urgent Care

• The surgery is open Monday to Friday from 8 am to 6.30 pm.The telephone lines open at 08:30am .If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111

• Face coverings are no longer required when entering the building but for those who prefer to keep wearing one masks are freely available for any patient who doesn't have theirs with them. We can also provide visors if required. Our clinicians will continue to wear their masks during your consultation. Our admin teams are not required to wear masks when they are seated behind the reception desk but we have to wear them in patient facing areas.

• Please ensure on entering the premises you sanitise your hands using the wall mounted sanitisers

• There is screening at our reception desk to protect you and our staff.

• The self check in screens are operational and have an anti bacterial coating.

• The front door is open and patients may walk in to the reception area. Face masks and sanitiser can be found on the table inside the foyer. Sanitiser is located at  several check points around the building.