IF YOU REQUIRE URGENT MEDICAL ASSISTANCE WHICH CANNOT WAIT UNTIL THE SURGERY REOPENS PLEASE CALL 111. CALLS TO THIS NHS SERVICE ARE FREE FROM BOTH LANDLINES AND MOBILES.

 

HOW YOU ACCESS THE PRACTICE HAS CHANGED

Due to the current Coronavirus Pandemic, the way you access the Practice has changed. We are trying to safely resume as many of our services as possible, but we would ask you not to attend surgery unless asked to do so by a Clinician. If you do need to attend surgery please wear a face covering.

We would ask you to continue to telephone the surgery if you wish to arrange a telephone review or face to face appointment.  You can also contact us via  eConsult.

Our Reception Team are trained in Care Navigation so will need to ask for a brief description of your problem to signpost you to the most appropriate person.

If you arrange a telephone consultation, your Clinician will review your problem and will then, depending on your needs:-

  • Offer you advice via text

  • Offer a video call

  • Ask to see you in person (face to face) or

  • Navigate you to other services such as Pharmacy, Walk in Centre, Urgent Care

  • The surgery is open Monday to Friday from 8 am to 6.30 pm.If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111

  • Face coverings are required when entering the building.Masks are freely available for any patient who doesn't have theirs with them. We can also provide visors if required.

  • Please ensure on entering the premises you wash your hands using the wall mounted sanitisers

  • Our reception area has changed ,the seating is more spaced out to ensure patients attending surgery can safely socially distance whilst waiting for their appointment.

  • There is a floor mat clearly indicating where patients should wait to speak to the receptionist.

  • There is screening at our reception desk to protect you and our staff

  • The self check in screens are operational and have an anti bacterial coating.

  • The front door is open and patients may walk in to the reception area. Face masks and sanitiser can be found on the table inside the foyer. Sanitiser is located at  several check points around the building.

  • Entrances and Exits are clearly marked. We do have an intercom located on the outside wall next to the front entrance for any patient who does not wish to enter the buidling

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