How our appointment system works


We can only provide you with a guide time for when you will receive a prebooked call from a clinician as they may be delayed dealing with emergencies. Should you need a call back between specific times please advise us of this when making your booking and we will try our best to call you when specified.We appreciate that you may be busy, or working and will try not to inconvenience you.


Culcheth  Medical Centre are pleased to announce our new online consultation service 'Anima'

On Wednesday  4th of October 2023, we introduced  ‘Anima’, a new system to replace our eConsultation system. 

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. 

This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question. This option is available to you to use from 7.00am-10am  or until  we reach capacity.

More information is available on the Anima website

We have listened to patient feedback and hope you find Anima easier to use. We are really excited about this change and the benefits it will bring to all our patients and staff.

What are the benefits to me as a patient?

As a patient you will benefit from:

  • Being able to log on to see the status and outcomes of your current and past requests. (Coming Soon: NHS Login will link to Anima).
  • You will be asked questions based on your issues (asked withour medical jargon)
  • You can use the system in a number of languages
  • Your medical records will be more complete for the future
  • The practice responses will be clearer
  • You will receive a text message and email to let you know when the practice has responded (no more missing emails in the junk box).
  • You can provide all the information that the practice needs without waiting on the phone

What are the benefits to the practice?

As a practice, CulchethMedical Centre will benefit from:

  • We will see your request in a clear structured format
  • We will be able to save all the information about your requests in a structured way into your medical records – This will help staff when looking at your records for this episode of care or in the future.
  • As patients can see the status of their request, we should get less duplicates that clog up the system.
  • Your requests will be cleared to understand at first glance and so the team will be able to allocate correct people, thus making our turn around more efficient.
  • Your requests will come into our system with a Red, Amber, Green rating with clear information about what responses have trigger the rating. This will allow the team to focus on any urgent requests.
  • We will be able to provide clearer responses due to the way that Anima builds the response as we perform actions. These responses will be safer as well as it will be secured behind a log in.

Copy and paste this link into your browser  to register for your Anima account


Log into SystmOnline to book an appointment



You can sign up for Online services and make an appointment with a GP. At the moment we just have telephone appointments available to pre book online, but if the doctor calls and wants to see you, they will invite you down to the surgery for a face to face consultation. 

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online-telephone calls only at the moment.
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at



Order a repeat prescription


Access the Appointment System

Cancel your appointment

Access Medical Records

Access Medical Records

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